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Privacy Policy

Vitality Herbs & Clay LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.VitalityHerbsAndClay.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

Vitality Herbs & Clay LLC neither purchases nor sells marketing data lists from/to third parties. All data is used in-house to process orders and assist you while searching our own website (like identifying which products or articles you visited so you can reference them again if desired, or pointing out related articles, or suggested products to consider). 

Information we collect is designed to insure your order is accurately fulfilled, shipped to the correct destination and tracked to its final receipt by you from the shipper. 

We also keep a database of past orders to reference to in the event questions arise and to insure billing is fulfilled accurately. 

We do not store credit card info on our site nor in-house. All card info is managed by CyberSource in a secure manner. We only see the last four digits of your card number for reference purposes when filling an order or when filling a future order.  

The personal identifying information we store is related to order purchases and fulfillment in-house and is never shared with 3rd Parties not directly related to order fulfillment. 

We do not send marketing emails or newsletter articles to you unless you click the box during an order or attempted order that you desire to be included in future marketing emails of newsletters, or you have signed up for, or verbally, or in writing requested the Vital Health News email updates. 

Essential aspects of your credit card or order information, email, or shipping destination may be passed on through CyberSource Merchant Services, Square, US Postal Service, United Postal Service, DHL, FedEx, or and LDL carrier for freight orders, with the sole purpose of fulfilling your order request. We have no control over what these organizations do with this information beyond the fulfillment of your orders. 

We do not share information with anyone outside of your requested purposes, other than to settle disputes as necessary (like with related banks settling a dispute).  

TECHNICALLY THIS IS HOW DATA COLLECTION HAPPENS

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

We neither purchase nor sell marketing data lists. All data is used in-house to process orders and assist you while searching our own website (like identifying which products or articles you visited so you can reference them again if desired, or pointing out related articles, or suggested products to consider). 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us (by signing up for the newsletter, or clicking the box Keep me up to date on news and exclusive offers", during order placement online, etc.) provide you with information or advertising relating to our products or services.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING(Not being employed by Vitality Herbs & Clay LLC)

Vitality Herbs & Clay LLC does not use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (other than product and article suggestions within the Site itself).  

We do not allow third party advertisements to be placed on our Site. 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

In general you can opt out of targeted advertising on websites by going to links of this nature based on the source of the ad:

   FACEBOOK - https://www.facebook.com/settings/?tab=ads

   GOOGLE - https://www.google.com/settings/ads/anonymous

   BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States as necessary to fulfill your stated order requests (shipping agencies, Customs, etc.)

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at vhc.admin@vitalityherbsandclay.com or by mail using the details provided below:

 496 Applegate Way, Ashland, OR, 97520, USA   541-482-9633;  888-325-1475

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