We will accept returns on any product ordered within the last 45 days. If the product being returned is due to a product or shipping error on our part, we will cover the shipping costs. If you find that after receiving the product(s) that they simply don’t work for you or taste as good as you had hoped or test well for your constitution, then the cost of shipping is your responsibility. There is a 20% restocking fee for unopened products and a 50% for opened.
Please include the following in the box:
· Full name and RMA number
· Reason for return
Your satisfaction is our ultimate goal.
If you would like to return an item to Vitality Herbs & Clay, contact us first!
Call a customer service representative for an RMA number. 888-325-1475 or 541-482-9633
Vitality Herbs & Clay will not issue credit for any merchandise beyond 45 calendar days from the date of the invoice.
Unopened items may be returned for an 80% refund. Opened products may be returned for a 50% refund.
No return can be accepted without our prior authorization. Each returned product must have an RMA number. We will refuse unauthorized returns.
Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship.
Returned product(s) will be fully inspected and evaluated before a refund is issued.
If the product being returned is due to a product or shipping error on our part, we will cover the shipping costs.
In most cases, refunds will be made with a company check and mailed within 10 business days of package receipt.
If the product was originally purchased with Affiliate Credits, then your account will be credited for the returned items and applied toward future orders.
Freshness and Quality Guarantee
We guarantee that all products will be of the highest quality.
We do not guarantee product taste. We are in the business of selling functional herbal formulas and clays that deliver maximum nutrition; many of which do not taste great. Since everyone's taste buds are different, we cannot guarantee that a product's taste will be to your liking. If you find that after receiving the product(s) that they simply don’t work for you or taste as good as you had hoped or test well for your constitution, then the cost of shipping is your responsibility.